Reservation HandBook/Rules

Central Services follows all of the guidelines and policies set forth by Coushatta Casino Resort. Listed in the policy handbook are policies and guidelines that affect our department on a more day-to-day basis. Please not that this is not exempting you from any other policies or guidelines listed in the Coushatta Casino Resort handbook. CCR does not recognize seniority. Going forward all shifts and days off will be determined by job performance, dependability, and conduct. It is imperative we function as a team, CCR expects all associates to conduct themselves professionally, ethically, and positively at all times, an associate's behavior, on and off the job, while on company property or in uniform reflects on the Company's integrity and image. With this in mind and under the Associates Code of Conduct, the starting and spreading of rumors, repeating gossip, showing disrespect of others diversity or background and/or communicating or displaying negative behavior around co-workers or guest will not be tolerated. Appropriate disciplinary action up to and including termination will result from a violation of this policy 

No Call/No Show = 5points        

Tardy = 1/2 point        

Early Out = 1/2 point        

Late In = 1/2 point        

Leaving after working less than 4 hours = 1 point        

Call In = 1 point        

HVBD/Blackout periods = 2 points        

10 points = Termination        

CCR provides paid meal and break periods. When these occur will depend on business needs and when you are working. We provide a break schedule in our department to all associates

It is your responsibility to keep track of your breaks. With that being said, when returning from your scheduled break you should always inform the associate that will be going on break after you that you have returned so they can go on break when you are back on the phone 

 Do not move your break time unless approved by the supervisor on duty

 It is with upmost importance that all break schedules are followed strictly. this will prevent any timing issues that will directly affect the services we provide to our guest

 Returning late from your scheduled break is considered a tardie 

PTO must be requested atleast 2 weeks in advance                                                        

PTO request will not be approved until the associates has enough hours banked to cover the PTO                                                        

Approvals will go to the associate that has the PTO hours banked first regardless of the time the request was submitted                                                        

Associates who request PTO but do not have a current PTO balance to cover the requested time will typically be denied. Exceptions to this policy will be made on a case-by-case basis by the director of the department and director of Human Resources. If the PTO request is approved, time take off will be unpaid.                                                                                           

If an associate incurs an unplanned absence from work, PTO will be deducted from his/her balance. This includes call ins, Late ins, Tardies...etc.                                                        

If requested PTO is denied and the associate calls in on any days that were denied, the associate will receive 2 points for each day that was denied                                                        

Central Services does not wear CCR uniforms. All associates are required to dress in a Business Casual Style when they report to work.

 No Athletic type shoes are allowed

 No flip flops are allowed. This includes flip flops with stones, jewels, or any other types of embellishments

 Sandals that go between the toes are allowed bu must be sandles and not flip flops. If you are not sure, please see a supervisor or manager for approval 

 Open toe and backless shoes are allowed

 Toes/feet must be presentable if wearing these type of shoes

 No T-Shirts are allowed

 No graphics on tops are allowed unless it is CCR approved

 No hooded sweatshirts are allowed

 Jeans are only allowed when CCR sees fit. Associates will be aware of the circumstances ahead of time and the jeans must be worn with a business casual top and appropriate footwear

 Sports themed tops are only allowed when CCR sees fit.

 Leggins are allowed but must be worn with a top that covers both your front and backside completely

 Shoes must be worn at all times while on the clock. Do not take off your shoes and wear your socks or slippers around the office. This is a safety issue

 Clothes with tears and holes are not allowed

 No extreme hair styles

 Unnatural hair colors are permitted but must be preapproved by the Hospitality director.

 Associates are expected to practice good hygiene at all times

 Associates reporting to work must present a neat and clean appearance

 Associates should ensure the absence of offensive body odors and pay proper attention to oral hygiene

 Associates may not use heavy fragrances

 Violation of the dress code will result in you being sent home without pay 

Break areas are to remain clean at all times

 Any messes made in the kitchen must be cleaned by the associate who created the mess, immediately.

 There should not be any dishes left in the sink at any time. If you have a dirty dish, you must wash it before you return from your break.

 No cigarette butts should be thrown on the ground. use the ashtray at all times 

EVS is not always readily available for our office needs. It is the responsibility of all associates to clean up after themselves and help maintain a clean working environment

 Cubes should be kept clean and free of clutter at all times

 Disinfect your cubes, computer, and keyboard daily

 Empty trash

 Keep all food and condiments in the kitchen with your name on it. 

No food is allowed outside of the break area                                                                        

 Drinks are permitted in the cubicles but must be in a lidded container where the lid does not have to be removed before drinking                                                                        

 No cell phones or electronics can be used at your cube regardless of if you are on break or not. If you need to use your cell phone during your break, please go to the designated break area                                                                        

 If you need to make an important call that cannot wait until your break, see your supervisor or manager                                                                        

 Confidentiality is a must. Please do not ask or share other associates about any personal work business or issues that you may be involved with. This includes but not limited to attendance points, days off, PTO, disciplinary actions etc.                                                                        

 Associates may not use personal cell phones/electronics during work hours in work areas. Personal cell phones can be used in break areas while on break or during the associate's meal periods. Serious or persistent breaches of this policy may result in disciplinary action including Termination                                                                        

 Hourly employees may not leave property when on the clock                                                                        

 Some associates in management-related positions may carry their own cell phones for use in performing their jobs                                                                        

 No negative Social Media post should be made about CCR or any job-related issues                                                                        

 Internet usage is prohibited with the exception of ADP and the CCR website