How to make a reservation

Welcome to the step-by-step guide for creating a guest reservation. This guide is designed to simplify the reservation process by providing clear instructions and visuals for each step. Whether you're new or experienced, this resource will ensure you're equipped to handle reservations efficiently and confidently.

What to Expect

Detailed, step-by-step instructions.
Integrated pictures to help visualize the process.
A simple, text-only version for quick reference at the bottom of the guide.

How to Use This Guide

Follow along with the step-by-step instructions, using the accompanying images for guidance.
If you prefer a streamlined version without pictures, scroll to the text-only section at the end of the document.

Note

All and any information that is show on the pictures were made as a test. All of the information is for education purposes only!

Steps for Making a Reservation:

Check for an Advantage Club Card Number:
- If they have a card number:
  - Retrieve the card number from them.
  - Confirm that the name on the card matches their ID.
- If they do not have a card number:
  - Proceed to Step 2.
Confirm the Name:
- If using Bally, confirm the name displayed in the system.
Access LMS:
- Navigate to LMS and, on the front screen, press ENTER.
Input the Card Number:
- Enter the card number in the CAS# field starting with C1 followed by the rest of the card number.

Step 2: Booking Details

Ask for Booking Dates:
- Confirm the dates they want to book.
Enter Arrival and Departure Dates:
- Insert the start date in the Arrive line.
- Enter the departure date in the Depart line.
Input Guests and Pets Information:
- Move to the A/C/P section:
  - A: Enter the number of adults.
  - C: Enter the number of children.
  - P: Enter the number of pets (if applicable).
Select Rate Plan:
- Move to the RatePlan field.
- Double-click to view available rate plans or click the box hit F4 and select the appropriate one.

Step 3: Room Selection

Review Available Room Types:
- Discuss the room types that are currently available.
- Include details such as the rate or if the room is comped.
Select the Desired Room:
- To choose a room:
  - Double-click on the desired room type, or
  - Place an X in the box to the left of the room’s rate.

Step 4: Confirm and Finalize Reservation Details

Room Selection Confirmation:
- After selecting the room, a new screen will display:
  - The rate with tax and resort fee, OR
  - A prompt to input your badge number (if the room is comped).
Finalize Room Selection:
- Complete the prompt (if necessary) and press Enter to return to the front of the reservation.
Address Verification:
- Ask the guest to confirm the address on file.
Input Contact Information:
- Locate the line labeled CPH (bottom right).
- Input the guest’s phone number in this field.
Input Advantage Rank:
- Find the T/W field, located two lines above CPH.
- Input the guest’s Advantage Rank (visible in red to the far right of their last name).

Step 5: Finalize Reservation Details and Save

Input Source Code:
- Locate the field labeled Source.
- Enter the appropriate code based on the reservation type:
  - CC – Basic Comp
  - CO – Comp Code
  - PH – Call-In
  - CR – Discounted Rate
- Note: Other codes may apply, but these are the most common ones.
Add Estimated Time of Arrival (ETA):
- Ask the guest for their estimated time of arrival.
- Input this information in the ETA field (located below their Advantage Rank).
Lock and Save the Reservation:
- Press Enter once to lock in the information.
- Press Enter again to complete the reservation.
Send Confirmation Email (Optional):
- A pop-up will appear prompting you to send an email:
  - Press F7 if the guest has an email address on file.
  - Press F12 if the guest does not have an email address.

Step 6: Finalize Payment and Confirmation

Generate the Confirmation Number:
- Ensure the system displays the confirmation number for the reservation.
Open Credit Card Input Screen:
- Press F1, then F2 to access the credit card input screen.
Process Payment:
- Request the guest’s credit card. (If in person, the credit card must match the persons Id.)
- Enter the credit card details into your payment terminal/machine.
Review the Reservation with the Guest:
- Confirm the following details with the guest:
  - Dates of the reservation.
  - Hotel name and room type.
  - Rate, including any taxes or fees.
- Explain the $50 deposit policy.
- Inform the guest of the construction or additional hotel-specific notes they need to know.
Provide the Confirmation Number:
- Once the guest agrees to the reservation details, ask if they are ready for their confirmation number.
- Share the confirmation number clearly.
Wrap Up the Call:
- Ask the guest if there is anything else they need assistance with.
- Thank them for their time and wish them a good day.
- Hang up politely after confirming all their questions have been answered.

Below is how to make the reservation without pictures

Steps for Making a Reservation

Step 1: How to Start

Check for an Advantage Club Card Number:
- If they have a card number:
  - Retrieve the card number from them.
  - Confirm that the name on the card matches their ID.
- If they do not have a card number:
  - Proceed to Step 2.
Confirm the Name:
- If using Bally, confirm the name displayed in the system.
Access LMS:
- Navigate to LMS and, on the front screen, press ENTER.
Input the Card Number:
- Enter the card number in the CAS# field starting with C1 followed by the rest of the card number.

Step 2: Booking Details

Ask for Booking Dates:
- Confirm the dates they want to book.
Enter Arrival and Departure Dates:
- Insert the start date in the Arrive line.
- Enter the departure date in the Depart line.
Input Guests and Pets Information:
- Move to the A/C/P section:
  - A: Enter the number of adults.
  - C: Enter the number of children.
  - P: Enter the number of pets (if applicable).
Select Rate Plan:
- Move to the RatePlan field.
- Double-click to view available rate plans or click the box hit F4 and select the appropriate one.

Step 3: Room Selection

Review Available Room Types:
- Discuss the room types that are currently available.
- Include details such as the rate or if the room is comped.
Select the Desired Room:
- To choose a room:
  - Double-click on the desired room type, or
  - Place an X in the box to the left of the room’s rate.

Step 4: Confirm and Finalize Reservation Details

Room Selection Confirmation:
- After selecting the room, a new screen will display:
  - The rate with tax and resort fee, OR
  - A prompt to input your badge number (if the room is comped).
Finalize Room Selection:
- Complete the prompt (if necessary) and press Enter to return to the front of the reservation.
Address Verification:
- Ask the guest to confirm the address on file.
Input Contact Information:
- Locate the line labeled CPH (bottom right).
- Input the guest’s phone number in this field.
Input Advantage Rank:
- Find the T/W field, located two lines above CPH.
- Input the guest’s Advantage Rank (visible in red to the far right of their last name).

Step 5: Finalize Reservation Details and Save

Input Source Code:
- Locate the field labeled Source.
- Enter the appropriate code based on the reservation type:
  - CC – Basic Comp
  - CO – Comp Code
  - PH – Call-In
  - CR – Discounted Rate
- Note: Other codes may apply, but these are the most common ones.
Add Estimated Time of Arrival (ETA):
- Ask the guest for their estimated time of arrival.
- Input this information in the ETA field (located below their Advantage Rank).
Lock and Save the Reservation:
- Press Enter once to lock in the information.
- Press Enter again to complete the reservation.
Send Confirmation Email (Optional):
- A pop-up will appear prompting you to send an email:
  - Press F7 if the guest has an email address on file.
  - Press F12 if the guest does not have an email address.

Step 6: Finalize Payment and Confirmation

Generate the Confirmation Number:
- Ensure the system displays the confirmation number for the reservation.
Open Credit Card Input Screen:
- Press F1, then F2 to access the credit card input screen.
Process Payment:
- Request the guest’s credit card. (If in person, the credit card must match the persons Id.)
- Enter the credit card details into your payment terminal/machine.
Review the Reservation with the Guest:
- Confirm the following details with the guest:
  - Dates of the reservation.
  - Hotel name and room type.
  - Rate, including any taxes or fees.
- Explain the $50 deposit policy.
- Inform the guest of the construction or additional hotel-specific notes they need to know.
Provide the Confirmation Number:
- Once the guest agrees to the reservation details, ask if they are ready for their confirmation number.
- Share the confirmation number clearly.
Wrap Up the Call:
- Ask the guest if there is anything else they need assistance with.
- Thank them for their time and wish them a good day.
- Hang up politely after confirming all their questions have been answered.

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