Making a B2B

How to Create and Manage B2B Reservations

Step 1: Create the Initial Reservation

• Make a new reservation for the guest’s desired dates.

Step 2: Offset the Reservation

• In the Command Box, input the letter "O" to offset the check-in date of the next reservation to the due-out date of the original reservation.

Step 3: Create the Next Reservation

• Proceed with the next reservation, ensuring the following match:

  • Room type

  • Number of people

Step 4: Link the Reservations

• In the Action Field Box, input "2" and press ENTER.

Step 5: Verify the B2B Status

• If successful, you will see "B2B" on the right-hand side of the screen.

Step 6: Check Linked Reservations

• To view associated reservations in the B2B chain:

  • Input "!" (exclamation point) in the Command Box and press ENTER.

  • This will display all reservations in sequence.

Important Notes:

• Once a room number is selected, it will automatically apply to both reservations.

• The credit card on the first reservation will override the second.

  • Guests can provide a different card during check-in for the second reservation.

• Keys will be generated for the guest’s entire stay.

Breaking a B2B Chain:

• To break the B2B link without canceling:

  • Input "4" in the Action Box and press ENTER.

• Do not cancel a B2B reservation directly:

  • Canceling one reservation without breaking the chain will only cancel that specific reservation, not the entire chain.